On-Site IT Support Engineer

A little more about your role…  

The WSP UK IT operations team oversee the day-to-day running of the entirety of IT across WSP UK, supporting over 9500 colleagues and a vast array of technology. Our goal is to enable the WSP business to utilise technology, to advance the way we provide services to our clients.  

• Providing IT Support for WSP colleagues primarily in offices but also remotely, resolving incidents and fulfilling requests. Travel to other sites in your region will be necessary.  

• Carrying out asset lifecycle management, dealing with laptop refresh, disposal and maintenance. Ensuring that designated office IT areas (comms & build rooms) are well maintained, and redundant IT equipment is disposed of. Working closely with the IT hardware ‘depot’ to ensure adequate support is provided. 

• VIP support – ensuring that ‘VIP’ colleagues and new hires receive the support they need in a timely manner. Carrying out weekly checks and maintenance on VIP meeting rooms.  

• Working closely with both Level 1 & Level 3 teams to facilitate a ‘warm’ hand off of tickets, ensuring the ticket recipient is well informed of latest updates. 

• Maintenance of office IT facilities, such as AV equipment and printers. 

• Supporting IT Infrastructure teams by providing ‘hands and eyes’ services on-site and at IT data centres, during major incidents and changes. 

• Working closely with the IT PMO team, to assist with project work where necessary. Particularly during office moves and supporting with mergers & acquisitions. 

• Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs. 

• Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a ‘shift left’ environment, empowering the Service Desk to be able to enhance our first-time fix rate.