Lead Application Support Engineer

#internal

#LI-DNI

Please note this vacancy is only available to Birmingham City Council employees.

Lead Application Support Engineer - IMS

Permanent

Grade 6 - £54,495- £64,811 

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About Us

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking ad Manager to lead one of our Application Support Teams

The Role

We are looking for an individual with experience of both IT support and knowledge of the Civica Pay application in relation to Income Management to join our team. The successful candidate will oversee a team of 4 professionals supporting the Implementation, ongoing support and further development of Birmingham’s Income Management system. This is a critical application processing more than 230000 receipt transactions per month.

Key Responsibilities

• Leadership: Manage, mentor, and inspire a team of 4, fostering a collaborative and high-performing environment.
• Technical Expertise: Hands-on management of Income Management application, with a preference for experience in 3rd Party products from Civica.
• Application Support: Ensure seamless support and operation of applications across multiple business areas.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business.

About You

• Experience: Demonstrable experience in Income Management applications.
• Product Knowledge: Proficient in managing 3rd Party Payment applications, particularly from Civica.
• Leadership Skills: Proven track record of managing and developing a team.
• Technical Skills: Strong IT skills, with hands-on experience in managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached 

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk 

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - A10343 Lead Application Support Engineer GR6 JDPS (1).docx