IT Support Analyst

Join us at Birmingham City Football Club as a IT Support Analyst to help improve our ways of working to deliver smarter, more efficient technology across the organisation. You’ll play a hands-on role in this transformation, helping to deliver secure, reliable, and innovative IT services that empower our teams every day.

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Key Responsibilities:

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Technical Support & Troubleshooting

• Provide professional and efficient 1st and 2nd line support, ensuring a high standard of customer service
• Diagnose, resolve, and document technical issues both on-site and remotely
• Escalate complex 3rd line issues when required
• Install, configure, and troubleshoot PC, laptop, and Mac hardware/software
• Manage and maintain the Asset Register for all hardware and software licences

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Systems Administration & Maintenance

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• Carry out scheduled maintenance tasks on IT systems and services
• Support the procurement of IT equipment aligned with budgets and transformation goals
• Manage relationships with third-party suppliers and service providers
• Create and maintain documentation for standards, builds, and procedures
• Identify opportunities for automation, simplification, and better use of technology to drive continuous improvement

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Transformation Projects

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• Support the delivery of technology and transformation projects, providing hands-on technical input and clear documentation
• Work collaboratively across teams to deliver upgrades, migrations, and process enhancements

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User Support & Training

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• Support end-users through guidance and training to promote digital confidence and best practice
• Deliver a proactive, customer-focused approach to IT support
• Champion technology as an enabler of productivity and innovation

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Matchday & Event Support

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• Provide out-of-hours and matchday IT support on a rota basis — ensuring smooth operations during live events and key fixtures

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What are we looking for from you?

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• Strong experience with Windows 11 and macOS in secure environments
• Proficiency in Microsoft Office 365 Suite administration
• Installation, configuration, and troubleshooting of PC, laptop, and Mac hardware/software
• Basic Active Directory administration skills

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What can we offer you?

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• 23 days annual leave plus bank holidays
• Free on-site parking
• Complimentary matchday tickets for Men’s and Women’s home fixtures
• Employee Assistance Programme (Help@Hand) — including mental health support, virtual GP access, and more for you and your family
• Enhanced Company Pension Scheme
• Life Assurance cover (2x annual salary)
• Club discounts and offers
• The opportunity to work in a dynamic, collaborative, and professional sporting environment where technology drives progress

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Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

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​Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.