IT Manager

The Firm

Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress.

The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, , representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services.

The firm’s ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings). All of its cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients.

KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2024. This follows our success in 2023 where we received a commendation for ‘Litigation Boutique Firm of the Year’ at The Lawyer Awards 2023 and won the Race Equality Initiative of the Year at the 2023 Women & Diversity in Law Awards.

The Role

The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy.

Infrastructure and system management: Responsibilities include administration of IT systems such as networks, servers, cloud environments, software licensing, asset documentation, system monitoring, patching, and maintaining support contracts to ensure system health and compliance.

Cybersecurity and risk management: The role will involve supporting the adoption and management of cyber security frameworks, participating in incident response and disaster recovery planning and testing, implementing controls to maintain cyber security accreditation, and protecting the firm from cyber threats through policies, audits, training, and threat assessment.

Team leadership and communication: The IT Manager will lead and support technical projects, enforces project discipline, manages escalations, develops training plans for the IT support team, ensures effective communication with the wider business.

Key Responsibilities:

• Line management of the IT support team.

• To manage the day-to-day operations, administration, configuration and health of the technical infrastructure, associated applications and IT assets across all KP Law virtual and physical locations.

• To provide technical assistance on projects and advise on or define technical specifications aligned to requirements.

• To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth.

• To enhance systems management taking into account cyclical maintenance, planned work and replacement programmes factoring in change control, customer focus, effective communication, testing, and risk management.

• To help create a culture where all IT technical operations are underpinned by best practice, complete and up-to date-documentation, refined processes and defined procedures, underpinned by proactive monitoring and review.

• To help manage an Incident Response Plan and form part of the Incident Response Team as threats or incidents occur.

• To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack.

Desirable Skills & Attributes:

• Leadership: Ability to motivate and lead teams, fostering a culture of collaboration and open communication.

• Technical Expertise: A strong understanding of IT systems, technologies, and cybersecurity practices.

• Communication Skills: Excellent at explaining complex technical concepts to both technical and non-technical stakeholders.

• Problem Solving: Critical thinking and creativity to address challenges and identify vulnerabilities.

• Adaptability: Ability to adjust processes and technical approach as needed to meet business goals.

• Team building: Building a strong and cohesive team helping them learn and continually grow their skills in current and emerging technologies. Fostering a positive environment where the team feels supported and motivated in their work, delivering service excellence.

• Customer focussed: User and customer needs should be a constant priority, understanding customer requirements and expectations in order to deliver high-quality IT services that meet those needs.

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values

At KP Law, we pride ourselves on being a values-led law firm. Our Values:

Excellence in Everything

• We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do.

• We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise.

• We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.

Together We Achieve More

• We collaborate openly, valuing and respecting diverse perspectives to achieve the best results.

• We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive.

• We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.

There’s Always a Way

• We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.

• We take ownership of problems, staying committed and resilient until we achieve the best outcome.

• We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.

Our Benefits

• We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

• Annual discretionary bonus scheme

• Company contributory pension scheme

• Hybrid working

• Life assurance

• Cash-back healthcare scheme

• Enhanced family friendly polices

• Employee Assistance Programme

• Subsidised gym membership

• Cycle to Work scheme

• Staff referral scheme