IT Engineer

Company Overview:

Kings Security Systems Ltd is dedicated to leading and innovating in the security, fire, life safety, and compliance sectors. Our mission is to provide design-led solutions that utilise the latest technologies, ensuring our clients receive the highest quality services.

Key Purpose of the Job:

We are seeking an IT Engineer to join our dynamic team. In this role, you will play a crucial part in maintaining and supporting the organisation's IT systems, providing support for technical issues and participating the the rollout of new technologies.

This role is designed for a motivated individual who is eager to develop their technical skills and gain hands on experience in a dynamic IT environment.

Responsibilities:

• Triage, diagnose, and resolve incidents and service requests across Windows 10/11, Windows Server, Microsoft 365, and varied core business apps—meeting SLAs and keeping users informed.
• Provide first-line and second-line technical support to users, both in-person at the Birmingham office and remotely to field engineers and staff based at other UK offices.
• Build and develop relationships with end-users and key stakeholders, escalating potential concerns or wider issues to the Head of IT.
• Assist with the setup and configuration of hardware, including desktops, laptops, and peripheral devices.
• Create and manage software deployments to workstations, servers and peripheral devices.
• Develop skills with basic scripting, creating scripts and deployments to workstations and servers.
• Assist in procurement by speaking to suppliers/vendors and placing orders for the Head of IT to approve.
• Support the IT team with carrying out project work, such as equipment upgrades and system rollouts.
• Support the IT team in the troubleshooting, maintenance and monitoring of all IT systems, such as servers and networks.
• Learn and further develop technical skills related to network infrastructure, server management and automation tools.
• Enhance the IT teams institutional and technical knowledge by actively participating in knowledge sharing.
• Participate in routine maintenance tasks, including updates and patch management.
• Identify and raise process and technical improvements to the Head of IT.
• Document technical problems, resolutions, and processes in the helpdesk system.
• Participate in creating and carrying out change control.
• Maintain an organised and secure inventory of IT equipment and software licenses.
• Help implement IT security measures and ensure compliance to ISO27001 and Cyber Essentials Plus with established protocols.
• Develop an understanding of the organisations Cyber Security position by using threat detection and vulnerability systems and remediating where necessary.
• Respond to high level alerts sent to the helpdesk escalating where required.
• Protect assets from unauthorised access, disclosure, modification, destruction or interference.
• Organise the disposal of waste equipment and end of life assets.
• Participate in the out of hours on-call rota.
• Occasional travel to other UK offices.

Requirements

Essential Requirements for the Job:

• Experience working in an IT support or a related technical role.
• Familiarity with Windows operating systems and basic troubleshooting skills.
• Understanding of networking concepts and the ability to support networked devices.
• Strong desire to learn and develop skills within the IT field.
• Good communication skills and a proactive approach to problem-solving.
• Team-oriented with a willingness to assist and collaborate.
• Ability to identify improvements and communicate them effectively.

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.

Benefits

Benefits Include:

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.