Cyber Security Professional

Location: Snowhill, Birmingham, United Kingdom
Salary: Competitive with Great Benefits
Hybrid Working: 3 days in the office (Birmingham, London, or Manchester)

Why this job matters

Cybersecurity is crucial because it protects individuals and organisations from the risks and consequences of cyberattacks, which can include financial loss, reputational damage, identity theft, and even physical harm. It safeguards sensitive data, maintains privacy, ensures regulatory compliance, and enables businesses to maintain operations and build trust with customers.

What you’ll be doing

• Provide technical support, resolving escalated issues across the business to ensure systems availability.
• Support the timely delivery of IT provision, incident handling, service requests, and change management in line with published SLAs and KPIs.
• Contribute to the delivery of team services and input into productivity targets.
• Provide early visibility to Line Managers of issues that may impact objectives, and manage escalations effectively.
• Support operational elements of transformational opportunities, helping to meet Enterprise Cloud Infrastructure and Technology objectives.
• Promote adoption of recommendations across the business.
• Use continuous improvement methodology daily to identify waste and drive improvements.
• Provide analytical and innovative input to projects and operational issues, and support negotiations.

Skills required

• Experience working in a support role dealing with technical server issues.
• Good knowledge of Windows server build and support.
• Good knowledge of Linux server build and support.
• Patching and vulnerability management experience.
• Understanding of proxies and networking.
• Understanding of cybersecurity principles.
• Willingness to occasionally work out of hours.
• Ability to provide 24x7x365 callout cover.
• Agility: identify opportunities to collaborate and drive continuous improvement, contributing as an SME or content owner.
• Stakeholder management: ability to collaborate across complex, matrix relationships and negotiate effectively.

Experience required

• Experienced in own area – Mandatory
• Stakeholder management – Mandatory
• Sound knowledge of incident and change management processes and systems – Preferred

Benefits

• On target 10% bonus.
• BT pension scheme: minimum 5% employee contribution, 10% BT contribution.
• Equal family leave (from Jan 2025): 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate.
• Enhanced women’s health support (menopause, cancer screenings, period care and more).
• 25 days annual leave (plus bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT share saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised brands – BT, EE, Openreach and Plusnet – we’ve always played a critical role in creating the future.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project: connecting more than 25 million premises to full fibre broadband. Alongside our heavy investment in 5G, we’re revolutionising how people connect.

While we’re now through the most capital-intensive phase of our fibre investment (enabling us to reward our shareholders), our focus is on reorganising to serve customers better. That means radical simplification of systems, structures and processes, alongside AI and technology innovation.

Change on this scale is unprecedented, and there’s never been a more exciting time to join BT Group as we improve connectivity for millions and reimagine what a UK telco can be.

A few points to note

• Although roles are listed as full-time, we welcome job shares, reduced hours, or other flexible working arrangements.
• We will provide reasonable adjustments during the selection process if required.