Job Title: 1st Line Support
Location: UK (Hybrid) | Competitive Salary + Benefits
Your career in tech support starts here.
ClearCourse is transforming payments across the UK, and we’re looking for a 1st Line Support Specialist to be the first point of contact for our merchants. You’ll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.
What you’ll do:
Act as the first point of contact for merchant queries (hardware, software, and payments)
Troubleshoot technical and connectivity issues with card terminals and systems
Support onboarding, training, and payment system migrations
Log and resolve tickets to agreed SLAs, escalating when needed
Collaborate with internal teams and external partners to ensure fast resolutions
What we’re looking for:
1–2 years’ experience in customer support or call handling
Strong communication and problem-solving skills
Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)
Organised, proactive, and customer-focused
Bonus: service desk experience, payments knowledge, or PCI compliance
You’ll benefit from:
25 days annual leave + your birthday off
Private medical insurance (Bupa), incl. mental health & optical cover
Health cash plan to support everyday costs
Life assurance (4x salary) & Group income protection (75% salary)
Enhanced parental leave & family wellbeing support via Peppy Health
Employee perks & discounts through Perkbox
Cycle to Work scheme
Generous pension contributions
Training budgets & reimbursement for professional qualifications
If you’re looking for a role where you can learn, grow, and make an impact from day one — apply now.