IT Support Jobs in Birmingham 2025: Salaries, Skills, Companies, How to Get Hired

If you want a clear route into tech, IT Support jobs in Birmingham are a smart bet. The city has a strong mix of managed service providers, enterprise IT teams, universities, and public sector employers. That means steady demand for Helpdesk, Service Desk, Desktop Support, and IT Support Engineer roles across the West Midlands, with pathways from 1st line to 2nd and 3rd line.

Quick take: Focus your CV on Microsoft 365, Windows 10 and 11, Azure AD and Entra ID, Intune, Active Directory, basic networking, strong customer service, and ITIL. Then apply to local employers and apprenticeships. Keep your keywords specific to Birmingham.

IT Support salaries in Birmingham

Use the benchmarks below to calibrate expectations and offers for IT Support in Birmingham.

Averages vary by shifts, certifications, and whether you are in an MSP or an internal team. Senior 2nd line or field roles often pay higher. On call allowances can lift totals.

Who is hiring IT Support in Birmingham

• SCC. Large Birmingham employer with frequent Service Desk, Field Engineer, and Configuration roles. Check their profile here and search open roles.
• Intercity Technology. Managed services and cloud provider with Tier 1 and Tier 2 support roles. View their company profile here and navigate to their open roles.
• Kerv Digital. Cloud and digital services with a presence in Longbridge B31. Roles that touch support and Microsoft stacks.
• Universities and public sector. University of Birmingham IT Services and wider public sector offer steady service desk and endpoint support jobs.

The skills and certifications Birmingham employers ask for

• Microsoft 365 admin, Windows 10 and 11, Outlook, endpoint troubleshooting
• Azure AD and Entra ID, Intune, Active Directory user and group management
• Ticketing tools and SLAs, clear escalation paths, customer service
• ITIL Foundation for incident, request, and problem handling

Nice to have: PowerShell fundamentals, basic networking, mobile device management, and exposure to endpoint security tools. Use these as secondary keywords to capture searches for IT Support Engineer Birmingham, Service Desk Analyst Birmingham, and Helpdesk Birmingham.

Entry routes in Birmingham. Apprenticeships and bootcamps

• Digital Support Technician Level 3 apprenticeship. Fifteen months. Level 3. Delivered across the West Midlands by multiple providers.
• Local bootcamps. Short courses that build practical troubleshooting skills for entry level support. Solihull providers are a common option.
• University and public sector apprenticeships. University of Birmingham and other public sector employers advertise support technician routes through the year.

How to get hired fast in Birmingham IT Support

1. Make your CV search friendly. Front load a skills block with Birmingham specific keywords. Example: Microsoft 365 admin, Windows 11, Intune, Azure AD, Entra ID, AD, ticketing, SLAs, customer service, hardware swap and build.
2. Show real fixes. Add two or three bullet points per role that quantify impact. Example: Resolved 30 tickets per day at first contact. Cut average handle time by 18 percent. Raised first call resolution from 62 percent to 78 percent.
3. Prove the stack. Include a short Lab section if you are early career. Note homelab, Intune device enrolment, Azure sandbox, and PowerShell basics.
4. Pick the right targets. Apply to MSPs like SCC and Intercity for fast progression or in house teams for stability and depth.
5. Add ITIL Foundation when you can. It is widely requested in local service desk ads.

Ready to move

Browse verified IT Support jobs in Birmingham with Connecting Birmingham.

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FAQs. IT Support in Birmingham